Frequently Asked Questions

What is our product range?

At Print A Gift we can provide you with a wide range of printed materials. We specialize in Clothing, Laser Cuts, Work Wares, Work Products, Sublimations, Business Cards, Flyers, Invitations, Brochures, Booklets, Posters, Presentation Folders, Banners, Foiling and much more. Whatever you want to print on, we do it for you at Print A Gift!

How do I go about getting an estimate from you?

The best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives. You can find the information here.

I don’t understand print, or what I need, can I talk to someone?

Yes! If you are not sure which product type best works for you or are confused about ordering online, please get in touch with us and our friendly staff at Print A Gift will be happy to help.

I don't have a file but I want to get something printed - what do I do?

That’s no problem! Our team of highly skilled graphic designers at Print A Gift are here to help make your vision a reality. Contact us today to get started!

How can I contact you?

You can contact us directly and in person by visiting our store Print A Gift. However, we’ve also made a contact form that you can fill out to ask about technical difficulties or sales enquiries. Just visit our Contact Us page.

What file types do you accept and how should I send them?

We prefer to receive files in print ready PDF format, as this speeds up the production process, but we can also accept Jpegs. If you are unable to supply your files in this format, we can convert it for you, please call us on (add phone number) to discuss.

What are high resolution images?

To print sharp and clear images, they need to be in high resolution. The standard is 300dpi (dots/pixels per inch). In general, images downloaded from the internet are low resolution; they might look great on the display screen, however they will look pixelated (blurry or fuzzy) when printed.

You can check the resolution of your image file in photoshop or other photo editing programs or by simply doing the following:

On a PC: Right click on the file > select ‘Properties’ > select the ‘Details’ tab, scroll down and note the Image Resolution horizontal/vertical.

On a Mac: Open the image in preview > press Apple/command + I  OR  go to ‘Tools’ > ‘show inspector’ and note the ‘image DPI’.

If an image is 72dpi at final size, it is only suitable to be viewed on screen or on the web. Large format posters can be around 200dpi (depending on the image and text used on the image) but in general all print files should be 300dpi.

If you are unsure whether your images are high resolution or will be suitable for print, we are more than happy to check your files. Simply send us your image files and our friendly staff at Print A Gift will be able to verify this for you.

What if the product I need is not listed on the site?

At Print A Gift we offer a vast range of standard products that we currently list online, however we also have unlisted products to suit all your specific needs. So if you need a product that isn’t listed on our website or a quantity different from the options available or a different stock type/finishing, please get in touch with us and we can provide you with a quote.

How long does it take for you to complete my order?

At Print A Gift production times vary widely depending on individual job specifications. Some jobs can be produced in minutes while other jobs may take days. 95% of our jobs are completed within 2-5 business days. Tight deadlines? We would love to discuss your project and deadlines to see how we can help you.

What forms of payment do you accept?

We accept cash, company check and all major credit cards. 

Can you provide samples for testing?

Yes. Depending on the nature of your order, we can provide you samples for testing.

What if I realize an error in my file after I have sent an order?

‘Contact us’ immediately! 

In most cases once an order is received and verified, it gets sent into production. Depending on what stage of production the job is, it may be possible to stop and hold the job before being printed. 

Unfortunately, sometimes if the job is already in production, we are unable to stop it in time.

If you need to make a correction or supply a new file for printing, an admin and file prep fee may apply. Please refer to our ‘Terms and Conditions’ for more information.

What if there is a problem with my job when I receive it?

At Print A Gift even though we do everything to ensure you job is exactly how you envisioned it, on the rare occasion there may be issues with your final printed product.

If you find a problem, whether it be wrong stock type, image corruption, colour issues or damage to the printed product, please notify us immediately.

If we determine that Print a Gift is at fault, we will rectify the problem and have your job reprinted as soon as we can and deliver back to you at no cost.

In some cases, we may need to request photo evidence or verification by returning part or the full job back to Print a Gift.

Please see our ‘Terms and Conditions’ for more information.

Can I cancel my order?

Once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.